The Covid-19 pandemic forced many businesses, even the smallest ones, to automate as many processes as possible. In a world where social distancing required contactless and virtual interactions, ...

But not every business process is a good fit for automation, so it's incumbent upon companies to determine which processes are best suited to automation and which ones are best handled by humans. How ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. With artificial intelligence (AI) advancing rapidly, there needs to be more clarity about ...