Enhances mydish.com with ‘My Tech’ online tool that offers customers real-time status updates on their service appointments Meet My Tech: Technician’s name and picture delivered an hour before ...

For the last few days, an “internal systems issue” has left many of the services and websites operated by satellite television provider and Sling TV owner Dish Network inaccessible. The outage started ...

Dish Network's websites and customer service lines were down for much of the last week. Employees reportedly were kept in the dark about the cause of the issue, with some unable to work. The company ...

Apple's Business Chat takes direct aim at the customer service capabilities offered by social media platforms. Facebook lets businesses chat with their customers on Messenger, Instagram and WhatsApp, ...

UPDATE 2/28: DISH has confirmed that it is dealing with a cybersecurity incident that took out its customer service lines, website, call centers and apps. In an updated statement, the company says, ...

Dish is the first pay-TV provider to adopt Apple Business Chat, which lets you communicate with companies via the Messages app on your iPhone or iPad. I'm PCMag's managing editor for consumer ...

Getting your Trinity Audio player ready... Dish Network confirmed Wednesday it is shuttering a customer service center in Alvin, Texas. About 550 workers there will lose their jobs when the facility ...

ENGLEWOOD, Colo.--(BUSINESS WIRE)--As fallout from Irma continues to affect lives in Florida, Georgia and South Carolina, DISH is responding to serve customers and communities impacted by the storm.