Have you ever found yourself wishing for a smoother, more intuitive way to interact with complex systems? Whether you’re a developer fine-tuning custom workflows or someone exploring the potential of ...

Add Yahoo as a preferred source to see more of our stories on Google. Ever go on a website looking for help for a return, a price adjustment or maybe just to ask some questions about a product and ...

Capacity, a unified CX Automation Platform, is bringing a more connected approach to voice AI. Capacity's voice AI agent uses a human-like neural voice to deliver natural, conversational interactions ...

Customer service chat agents are getting a helping hand from Google LLC with Agent Assist for Chat, a new tool that provides them with continuous support while dealing with customers. Announced today, ...

Microsoft recently announced Microsoft 365 Copilot Chat, a new pay-as-you-go offering that adds AI agents to its existing free chat tool for Microsoft 365 education customers. Powered by generative AI ...

SAN FRANCISCO, May 08, 2026 (GLOBE NEWSWIRE)-- Phone is the channel customers reach for when the issue is urgent, complex, or unresolved after a chat. Yet most AI customer support platforms stop at ...

OpenAI launched an agent builder that the company hopes will eliminate fragmented tools and make it easier for enterprises to utilize OpenAI’s system to create agents. AgentKit, announced during ...

Update adds multi-window agent sessions, side-by-side chats, conversation search and an integrated HTML preview workflow.